Hallmark Homes will:

• Take the time to listen and ask the right questions, ensuring we fully understand your needs and aspirations.
• Guide you through your options, outlining a clear process and realistic timeline tailored to your project.

You will need to:

• Come prepared with any site information you have, such as geotech reports, site plans, or sketches and ideas.
• Share your expectations for your new home — the more detail, the better.
• Help us understand your budget comfort zone, so we can design a home that aligns beautifully with both your vision and your investment.

Because from the very first conversation, we’re not just planning a build — we’re shaping your next chapter, together.

Hallmark Homes will:

• Arrange a meeting with our designer once we’ve agreed on your concept plan fee.
• Explore whether an existing Hallmark plan suits your needs, if it can be refined, or if we should start with a blank canvas.
• Listen closely to your ideas and inspirations before crafting your bespoke concept.
• Present you with a detailed floor plan, elevations, site plan, and an early indicative budget for your new home.

Remember, your concept plan fee is an investment in your future home. If you decide to move forward with Hallmark Homes, this fee will be credited towards your build.

Hallmark Homes will:

• Provide you with your own secure login to our customer portal (Co-Construct), giving you full access to your project.
• Work alongside you using the latest, user-friendly software to refine selections and options for your home.
• Guide you to make informed decisions about every element of your specification, ensuring your home is truly tailored to your lifestyle and taste.

Hallmark Homes will:

• Send your plans and specifications to our trusted suppliers for precise pricing.
• Collate all inputs to arrive at your final investment figure.
• Review the quotation with you and invite you to enter into an agreement to proceed.
• As registered Master Builders, provide a detailed contract that, together with your deposit, formalises our partnership.

You will need to:

• Ensure your funding is in place.
• Confirm all parties to the contract understand their obligations.
• Enter into the agreement with us and make payment of your deposit.

Hallmark Homes will:

• Expand your concept plans into a comprehensive set of working drawings.
• Walk you through every detail for your review and sign-off before lodging for consent.
• Once consent is lodged, there will be a pre-start meeting with key Hallmark staff to review your project. During this time, our interior designer will be in touch to help you decide your colour scheme, get your kitchen design underway, and involve you in a myriad of other important decisions to ensure your home is perfectly tailored to you.

Hallmark Homes will:

• Keep you updated every step of the way.
• Provide regular progress updates via Co-Construct and hold key milestone meetings on site.
• Discuss any changes you’ve requested and seek your approval before proceeding.

You will need to:

• Observe the health and safety requirements on site.
• Ensure any items you’re providing for the project arrive on time.
• Arrange your progress payments according to the scheduled timeline.

Hallmark Homes will:

• Conduct a final walkthrough to ensure everything is complete and meets our high standards.
• Arrange the Code of Compliance with the local authority.
• Provide you with all the keys, manuals, and guidance you need to settle in comfortably.
• Arrange a personal meeting with you to hand over the keys and present your new home.

You will need to:

• Arrange insurance for your new home.
• Arrange final payment before handover.
• Have a big smile ready as you move in… and enjoy!

Hallmark Homes will:

• Provide you with a comprehensive 10-year Master Builders warranty.
• Support you with a 12-month maintenance period.

From the very beginning, we focus on clear communication and understanding your needs, and that commitment continues long after you’ve moved in.